Last updated: 1 October 2026
Who we are
The Cozy Bowl is run by THE COZY BOWL LTD, a company registered in England and Wales (company number 16319810). Registered office and restaurant: 172 Biscot Road, Luton LU3 1AX. We are the “controller” of the personal information described in this policy.
Questions or requests: hello@thecozybowl.co.uk or 01582 958843.
What we collect and why
| When | What we collect | Why (lawful basis) |
|---|---|---|
| You sign up to our newsletter | Email address | To send you news, offers and competitions (consent – unsubscribe any time) |
| You use our contact form or email, call or WhatsApp us | Name, email, phone, your message | To reply to you (legitimate interests) |
| You apply for an influencer collaboration | Name, email, WhatsApp number, postal address, social media handles and follower details, your answers | To assess your application and arrange a visit (legitimate interests / steps before an agreement) |
| You play the prize wheel | Name, email, mobile number | To run the game, give you your reward and, if you agree, send offers (consent) |
| You order or create an account on our website | Name, contact details, order details. Card payments are handled by Stripe – we never see your full card number | To process your order (contract) and keep records (legal obligation) |
| You browse our website | Device and usage data via cookies – Google Analytics and the Meta (Facebook) Pixel, only if you accept them in our cookie banner | To understand how the site is used and measure our ads (consent) |
| Security | IP address and request logs (website firewall, Google reCAPTCHA on forms) | To protect the site from spam and attacks (legitimate interests) |
| You visit the restaurant | CCTV images | Safety and crime prevention (legitimate interests) |
Orders through Just Eat, Deliveroo, Uber Eats or Foodhub: those companies collect your details under their own privacy policies and share with us only what’s needed to make and deliver your food.
Who we share it with
Only with service providers who help us run the business, and only what they need:
- Hostinger – website hosting
- Google – Analytics, reCAPTCHA, email
- Meta – Facebook/Instagram Pixel (if you consent)
- Stripe – card payments
- Delivery platforms – to fulfil orders you place through them
We never sell your personal information. Some providers may process data outside the UK; where they do, they use approved safeguards such as the UK International Data Transfer Agreement or adequacy regulations.
How long we keep it
- Newsletter and prize-wheel contacts: until you unsubscribe, or 2 years after your last interaction
- Contact enquiries: 12 months
- Influencer applications: 12 months after a decision
- Order and accounting records: 6 years (HMRC requirement)
- CCTV: up to 30 days unless needed for an incident
Your rights
You can ask to see, correct or delete your personal information, restrict or object to its use, ask for a copy to take elsewhere, and withdraw consent at any time. Contact us using the details above – we’ll reply within one month.
If you’re unhappy, you can complain to the Information Commissioner’s Office (ICO): ico.org.uk or 0303 123 1113.
Cookies
See our Cookie Policy. You can change your choices any time using “Preferences” in the cookie banner.
Children
Our website is not aimed at children under 13 and we don’t knowingly collect their information.
Changes
We’ll update this page if our practices change; the date at the top shows the latest version.