Customer Help
Need a hand with an order? Everything you need is on this page.
Ordering, delivery and collection
Orders and Delivery
All of our orders are taken through our delivery partners. Head to our order page and choose whichever platform you prefer – Just Eat, Foodhub, Uber Eats or Deliveroo. The menu and the food are exactly the same on all four; only the fees, offers and delivery estimates differ.
Our kitchen starts serving at 4:00pm and takes orders through until late in the evening. Some of the platforms also let you place a pre-order earlier in the day, so your food is on its way as soon as we open.
We deliver across Luton from our kitchen on Biscot Road. The quickest way to check your street is covered is to pop your postcode into any of the four ordering platforms – each one shows live coverage and an estimated delivery time before you pay.
Tracking is handled by the platform you ordered on. Just Eat, Foodhub, Uber Eats and Deliveroo all show live order progress and driver updates in their app, and in the confirmation they email you.
Yes. Collection is available straight from the kitchen at 172 Biscot Road. Choose the collection option when you order, or give us a ring and we will get it started for you.
We are sorry – let us get it put right. If you ordered through Just Eat, Foodhub, Uber Eats or Deliveroo, report it in that app first, because refunds and credits for those orders are processed by the platform itself. Then let us know as well, so we can look into what happened in the kitchen.
Once the kitchen has started cooking we usually cannot change an order, but it is always worth calling us straight away. If we have not started yet, we will do whatever we can.
Allergens, eating in and getting hold of us
Allergens, Visiting and Contact
Please speak to us directly before you order rather than relying on a note in the app. Everything is prepared in one kitchen where a range of allergens are handled, so we cannot guarantee that any dish is completely free from traces. Give us a call and we will talk you through your options honestly.
You are very welcome to eat in with us on Biscot Road. Give us a call to check availability, particularly at weekends.
We do. Take a look at Cozy Rewards to earn points every time you order, and Cozy Secrets for our student and Blue Light discounts. Anything running right now is listed on our latest news page.
Call us on 01582 958843, or come and see us at 172 Biscot Road, Luton, Bedfordshire, LU3 1AX. If your question is about an order you have already placed on a delivery app, going through that platform is usually the fastest route. Otherwise use our contact form and we will come straight back to you.